Podcast Location:
Download it here [file size: 27 MB]
Categories:
Practice Management, Marketing & Skills
CPD Points:
Up to 0.5 points. details »

Due to the difference in guidelines between the SRA and the Bar Standards Board, CPD points are awarded differently for Solicitors, Barristers and Legal Executives:

Regulated by the Solicitors Regulation Authority:
Listen and pass the quiz: Gain 1 CPD point (60 minutes)
Listen only, gain ½ a CPD point (30 minutes)

Regulated by the Bar Standards Board:
Listen and pass the quiz: Gain 1 accredited CPD point (60 minutes)

Regulated by ILEX:
Listen and pass the quiz: Gain 1 CPD point (60 minutes)
Listen only, gain ½ a CPD point (30 minutes)

Cost:
  • FREE
Length:
30 minutes of audio
Plays on Computer:
Yes Downloadable as MP3:    Yes
Contributor(s):
Course Aims:

This podcast aims to outline the importance of following up with clients and keeping business relationships warm. Andrea Kennedy, an experienced solicitor and business development advisor to law firms gives listeners an overview of successful strategies and what to avoid.

Outcomes:
After completing the course you will:
  • Understand the importance of following up with clients;
  • Avoid appearing like you are doing the "hard sell";
  • Identify key clients to follow up with;
  • Know how to keep clients warm during quiet business periods;
  • Understand the difference of approach for both existing clients and prospective contacts;
  • Reactivate cold relationships;
  • Know about CRM programmes and their place in marketing.
Level:
General Interest Difficulty: 2 of 5
Classification:
Soft Skills
Sources and References:
  • There are no relevant citations for this podcast.
Tags:

This podcast gives an overview of the importance of following up with clients in order to build and maintain successful business relationships.

THIS PODCAST IS NOT ACCOMPANIED BY A QUIZ

THIS PODCAST IS NOT ACCREDITED BY THE BAR STANDARDS BOARD FOR CPD

Podcast last reviewed: 2012-07-30

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